The White Hart | 57-58 Bridge St | Brigg | DN20 8NS
 
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General Questions

What is The White Hart?

We are not a pub and we do not arrange events or hire spaces for one off evening functions.

Think of a large farmhouse but instead of a living room you have your own bar…… oh and it has a snug, function area, large kitchen, riverside beer garden and of course the 15 + 2 bedrooms where you can sleep 40.

Unlike other large houses to hire for events The White Hart is a completely blank canvas for you to put your own creative stamp on.

You will have exclusive use of the whole venue. Choose to stay 3 nights or more.

We welcome Corporate Stays & Conferences.

Can we invite more than those staying to join us?

We have refurbished the venue to a very high standard and our model works with just 40 friends, family or business colleagues staying and enjoying the venue.
That said, there are exceptions to this……

Drinks at the bar with 10 extra guests: for all of our bookings we would permit a few friends to join you for a ‘few drinks in the bar’. We ask you notify us in advance if up to 10 people will be joining you.

20 extra guests and its getting busy: this is the maximum ‘small party or gathering’ on one of the nights but again this must be notified to us at the time of booking and an extra minimum £350 charge will apply.

Large Parties: Although we have not set for The White Hart to be a large venue hire we do understand that on occasion this is necessary as part of your celebration. On one of the evenings of your stay we will permit a ‘large party’ with guests. Fire regulations state we can only have up to 70 people downstairs as a maximum capacity. There will be an additional minimum charge of £500 to cover the extra liability, capacity and cleaning. This will be added to the balance of your booking amount. Please discuss this with us.

Weddings: See the the next FAQ : Can we get married or hold our reception at The White Hart?

Weddings: Can we get married or hold our reception at The White Hart?

Yes of course! We already have weddings booked in for 2024 & 2025.

Have you heard of a DIY Wedding?

We are licenced to hold you Wedding Ceremony at The White Hart but alternatively you may choose to just have the celebrations here.

You will have exclusivity of our venue for the entire weekend and all of the bedrooms are included within the price – allowing your celebrations to extend beyond the big day itself.

If friends and family pay for their rooms you nearly have the venue cost free!

As a DIY wedding you will be responsible for hiring everything to make your day special including catering, chair covers, linen and decorations. We can put you in touch direct with our partners but you control the costs and how big or small you go.

We have a License for weddings and civil ceremonies. Additional option, we know many people use the official registry office before and then ‘create a wedding’ at a venue later.
We will confirm with you how many can attend a sit down meal, we believe this will be around 50 people.

Please note, you will only be able to hold ‘a wedding party’ on one the nights of your stay and there will be an additional charge. To cover the extra liability, capacity and cleaning and if applicable our attendance during the civil ceremony the cost will be £750 including vat. This will reduce to £500 including vat if the ceremony is not taking place at the venue. This amount will be added to the balance of your booking amount. Please discuss this with us.

IMPORTANT: We recommend you looking at specialist wedding insurance policies to cover cancelation and events outside your control.

Fire regulations state we can only have up to 70 people downstairs as a maximum capacity including the 40 guests staying.

Click here for further information.

Can we hire an outside bar, band, DJ, caterer or outside Hog Roast to come to the White Hart?

We will be building a list of partners we work with who can provide you with all these services and will know how our venue works. You will be responsible for booking them direct.

Corporate Stays & Events

The only ‘exclusive hire’ corporate venue with accommodation in Northern Lincolnshire

Conference area, breakout rooms with 15+2 bedrooms sleeping 40, the perfect venue that you will have exclusive use of.

A healthy mix of team building and business can be achieved at The White Hart. We offer excellent social and dining areas which can also be used as break out spaces for one-to-one meetings, coaching or focused workshop sessions.

A fantastic ratio of bedrooms with twins or kings is offered.

See our page for further information or click here

Booking Questions

How do I make a booking?

It’s really easy to book with us, just click Book Here. Once you have placed your booking online we will be in touch to confirm and process your payment.

Alternatively, if you don’t wish to book online you can always email us at bookings@briggwhitehart.co.uk or call 01652 237 337 and we can take your booking over the phone.

Why can’t I stay for one night?

Unfortunately, we do not operate a hotel service and can not offer one-night stays. The changeover cost would not make this viable.

We do have ‘exceptions to the rule’ due to cancellations. We can look at certain requests and do have a scheme in place for our corporate clients. Please email or call for further information.
We currently take bookings for a minimum of 3 nights.

You can enquire about 5 night stays and of course a full 7 nights or more.

How much deposit do I have to pay to secure the booking?

To confirm a booking and secure the property, a 30% deposit is due along with a refundable security deposit to cover any damages or breakages. The remaining balance is then due 8 weeks before arrival. Note: We only accept bank transfers.

The fully refundable security deposit is charged at the booking stage on all bookings and returned after your stay subject to our Terms & Conditions.

Why do I have to pay a refundable security deposit?

In order to continuously provide a high standard of property for our guests to enjoy it is essential we request a small security deposit to ensure our property is respected. By holding this it assures us guests have agreed to be responsible whilst staying and it encourages the property to be left in the same way it was at the start of the stay.

We understand that accidents happen and for any breakages to small items (glasses, plates etc) there will be no charge. In the event of damage to other items such as electrical equipment, furniture, furnishings or bed linen and towels it is important that you advise us as soon as possible. The cost of repair or replacement will be taken from your security deposit. If bed linen and/or towels are permanently stained by fake tan, makeup etc as the stained items will need to be replaced. 

NOTE: This is a separate refundable deposit payment in addition to the 30% booking deposit which is part of your overall payment. The security deposit is a contribution and might not cover all issues.

Why do you request so much information about our booking?

This is important for health and safety, fire regulations and insurance that we know the exact breakdown of your group.  

We will also set up the bedroom configuration from the bedroom plan you send back. There will be a cut off for this 5 days before you arrive.

We are only set up to accommodate the capacity advertised. Please do check with us if you are expecting any extra day guests to visit during your stay as there may be restrictions on parking or inadequate facilities at the property.

Why won’t you accept my booking?

We welcome all types of groups but we reserve the right not to take stags parties. We are within a town residential location so very aware noise might be an issue. We do not want to risk curtailing the enjoyment of your stay if you breach our group/noise policies.

We have a very strict noise policy with a zero-tolerance policy on all late night noise. All outside music and activities are prohibited after 11 pm so as not to disturb nearby residents. You can find further details on our noise policy in our Terms & Conditions.

What if my group size reduces after I book?

One of the hardest parts of being the lead guest organising a holiday for multiple people is often gaining commitment from the group after the deposit has been paid. On occasions, we find that when the balance is due you may experience numbers dropping and therefore the cost per head increases.

As you are booking the whole venue and not paying per person we are unable to renegotiate the price. Please take this into account before committing to a booking. 

If your group size does decrease and you wish to cancel the booking please contact us as soon as possible and we will assist you. We strongly advise that you take out travel insurance that covers you in the event that you wish to cancel. Click here to see our Terms & Conditions.

Do you provide travel insurance?

We cannot provide travel insurance as we are not a financial service provider regulated by the Financial Conduct Authority (FCA). 

It’s common for people to think that they don’t need travel insurance for UK trips. In terms of insuring for medical issues the NHS will cover any medical needs in the UK, but things can still go wrong with a UK trip.

It’s possible that an internal flight or train might be cancelled, your car might break down, or you might need to cancel your trip due to ill health or bereavement. You can get travel insurance for trips in the UK that cover all these things to give you peace of mind.

You may also find that you are already covered through other insurance policies you may have or via your bank so it’s worth checking your existing policies before you purchase any new cover. 

We strongly recommend you take out travel insurance for the above reasons. Make sure that the policy you buy covers your whole group.

We also strongly recommend that the policy covers you for personal liability claims in the event that accidental damage is caused during your stay.

Are you planning on a party or a wedding? You will also need to look at specialist cover in case of cancellations or events outside your control.

Do you provide linen & towels, anything else also?

Yes, we do provide the bed linen & towels. Your room plan will indicate how many are staying in each room and we will provide the correct number of items from this.

Kitchen & Household Items: We will provide a starter welcome pack of household items for the kitchen. Basic household items include kitchen cloths, tea towels, washing up liquid, pan scrub, pepper, salt, tea, coffee, sugar, bin liners, antibacterial soap, as well a few dishwasher tablets.

There are two fully equipped kitchens with all the usual appliances you would expect to find in a kitchen catering for 40 and a good supply of cooking and baking equipment to allow you to prepare food easily. There will also be enough crockery/cutlery/glassware etc for the maximum occupancy.

We have an ironing board and iron in the kitchen and a couple of hairdryers available for convenience. We also have Dyson vacuum cleaners.

Bathrooms & En-Suites: The main bathrooms and en-suites will include loo roll to start you off…….. There will be hand wash in all the bathrooms along with body & hair wash dispensers in the showers and bathrooms.

The supermarkets are visible across the river and a two minute walk.

We are not a hotel so will send you a list of suggested items to bring with you that will make your stay more comfortable and if you do have specific items you need for your stay, we advise you to bring with you.

Will there be Wi-Fi?

Wi-Fi is provided free of charge through our guest connection. Sometimes there might be an intermittent connection and speeds may be variable and unreliable. This sometimes happens because lots of guests all trying to use Wi-Fi for streaming and downloading at the same time. We hope you appreciate that this is beyond our control. We also hope you appreciate that we cannot guarantee the Wi-Fi speed, connection and bandwidth if there are also technical issues in the area.

Archway Entrance Height – Important

Please be aware the entrance to the car park is through an archway. The maximum height is 2.1m

Arrival & Property Questions

What is provided at the property?

We provide bed linen & towels. All rooms will be made up with the correct configuration we have confirmed with you.

Kitchen & Household Items: We will provide a starter welcome pack of household items for the kitchen. Basic household items include kitchen cloths, tea towels, washing up liquid, pan scrub, pepper, salt, tea, coffee, sugar, bin liners, antibacterial soap, as well a few dishwasher tablets.

There are two fully equipped kitchens with all the usual appliances you would expect to find in a kitchen catering for 40 and a good supply of cooking and baking equipment to allow you to prepare food easily. There will also be enough crockery/cutlery/glassware etc for the maximum occupancy.

We have an ironing board and iron in the kitchen and a couple of hairdryers available for convenience. We also have Dyson vacuum cleaners.

Bathrooms & En-Suites: The main bathrooms and en-suites will include loo roll to start you off…….. There will be hand wash in all the bathrooms along with body & hair wash dispensers in the showers and bathrooms.

The supermarkets are visible across the river and a two minute walk.

We are not a hotel so will send you a list of suggested items to bring with you that will make your stay more comfortable and if you do have specific items you need for your stay, we advise you to bring with you.

Why are you asking for bedroom requirements, guest names & numbers attending?

In order to sleep the maximum capacity some of the rooms will need configuring correctly, especially the 2 cottage snug areas. Three weeks prior to your stay we will ask for a bedroom plan to be completed so we can set up the rooms correctly. We may be able to make slight changes 72 hours before arrival.

We have to know the exact number staying for us to meet fire regulations, insurance needs and health and safety requirements.

We ask for your expected numbers at the booking stage, so we are comfortable you are not exceeding the capacity of the property. If you have not already provided this information at the time of booking we will contact you 3 weeks prior to your arrival. We will request the full list of guests’ names and also your room requirements so that we can plan that your beds are made up correctly for your stay.

Do you have a travel cot and stair gate?

Yes, we do have one travel cot and two high chair but no stair gates. If you require more or anything further please bring yours from home or enquire.

What are the arrival & departure times?

Our standard arrival and departure times are: 

• Arrival from 4 pm on your chosen arrival day. 
• Departure by 10 am on your departure day.

Please respect these times as they are in place to allow our housekeeping teams enough time to clean each property thoroughly before and after your stay.

How do I access the property?

This will be detailed in your Arrival and Departure Information that we send you once you have paid your balance. Please note the car park is accessed through an archway that has a maximum height of 2.1m.

What should I do if I am unhappy with the property during our stay?

We want you to enjoy your stay with us as much as possible and our teams of housekeepers, maintenance and owners all work hard to make sure our property is perfect for you. However, sometimes things can go wrong or be missed. 

If you are unhappy or experiencing problems during your stay, you must notify us immediately so we can resolve the matter for you.

In most cases, issues can be resolved quickly and easily without it having too much of an impact on your stay. Please do not wait until you’ve returned home as we are unable to help by that point.

Can friends join us at the property during our stay?

We have refurbished the venue to a very high standard and our model works with just 40 friends, family or business colleagues staying and enjoying the venue.
That said, there are exceptions to this……

Drinks at the bar with 10 extra guests: for all of our bookings we would permit a few friends to join you for a ‘few drinks in the bar’. We ask you notify us in advance if up to 10 people will be joining you.

20 extra guests and its getting busy: this is the maximum ‘small party or gathering’ on one of the nights but again this must be notified to us at the time of booking and an extra minimum £350 charge will apply.

Large Parties: Although we have not set for The White Hart to be a large venue hire we do understand that on occasion this is necessary as part of your celebration. On one of the evenings of your stay we will permit a ‘large party’ with guests. Fire regulations state we can only have up to 70 people downstairs as a maximum capacity. There will be an additional minimum charge of £500 to cover the extra liability, capacity and cleaning. This will be added to the balance of your booking amount. Please discuss this with us.

Weddings: See the the next FAQ : Can we get married or hold our reception at The White Hart?

Can we arrange a delivery to the property?

Yes, but we ask that all deliveries are arranged for after your first guest has arrived at the property. We cannot accept deliveries on your behalf. 

Alternatively, we work with a number of independent shops including the butcher, greengrocers and bakery. They can pop your items in the kitchen ready for your arrival.

Click here for further information.

EV – Electric Vehicle Charging

We kindly ask that you do not charge your electric vehicle using our electric. There will be a £100 charge for each and every car found to be connected to the electric supply no matter the how long for. We are looking at installing a PAYG charging station in the future. Click here to show a list of the local charging points.

Post Departure Questions

What should I do on day of departure?

You will see we have designed your stay to feel like a home from home, before you depart it would help us greatly if,

Kitchen: Wash the items you have used and if necessary leave the 2 dish washers running as you leave. Remove everything from the cupboards, fridges and freezers.

Pub Area: Please leave as you would expect to find, this will really help our team to prepare for the next guests. On most days we only have 5 hours to prepare for the next arrivals. Placing anything not used on the bar, making sure all furniture and tables are back in place would really help and not go unnoticed.

Bedrooms: Remove all bed linen and place in the en-suites or bathrooms along with towels and or course double checking no items have been left.

Downstairs WC’s: Check no items are left

Rubbish: Please make sure all bins are emptied and any waste is placed in bin bags and then outside in the large bins.

Fridges & Cupboards: Please remove and take all items home

When will I get my security deposit back?

We refund your security deposit as soon as possible and usually within 5 working days of your departure unless issues have been brought to our attention.

During the few days after your departure, the housekeeping team will be servicing the property.

Once the cleaning has been completed, we will be in contact via email with details of your refund. If you have encountered any problems at all or have experienced any issues that might hinder the process, please do not hesitate to let us know at your earliest convenience.

You will receive an email notification from us advising that the refund has been processed. At this stage, the payment is with your banking provider and may take 3 working days to appear in your bank account.

I have left an item at the property, how do I get it back?

If you have left an item please email us as soon as possible. Let us know what the item was and if possible where you left it. If you know the bedroom number or specific room details this is always very helpful.

Our housekeeper will endeavour to find lost/left items and once found we will notify you that we have them in our possession. We can arrange to post items back to you, there is a minimum £10 charge to post items back to you. For high-value items, we will contact you to discuss insurance & special delivery costs that may be more than £10. Alternatively, if you have someone who can collect high-value items we will hold them for collection.

If we find items and contact you but do not hear back within 10 days of departure, these items will be discarded.

Reviews

It would really help our business of you can please leave a positive Google Review as well as a Facebook Review

Referring Friends & Family

Introduce a guest and if they book direct through our website we will say thank you with a £50 amazon voucher as well as leave a few more welcome drinks for their arrival.

The Important Bits

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